Email is for sending messages not chaos.

Does your organization use email as a medium for polite communication or as a channel for chaos? It becomes a channel for chaos when it is used to send blobs of unplanned, ill-defined, schedule busting piles of time-sucking obligations.

“I need this done by this afternoon.” Or, “sorry for the late notice but…” Or, “we need a 5-page report by the end of the week.”

Sending an unannounced email that resets plans, priorities, and timelines is rude and unprofessional. So, don’t do it. Don’t use email as an invoice for others to pay for your chaos with their time.

The problem with email is people not technology.

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