Organizations of all sizes are using mobile devices, cloud computing, social networks, and web technology as part of their operations. In the right situation, they help remove costs, improve services, and strengthen competitiveness.
Yes, there is hype and no it’s not a revolution. It’s just an evolution. People are more comfortable using different devices (phones, tablets, PCs, laptops), accessing multiple systems, and working together at different places and times to do what is needed. In response, the modern workplace is becoming more agile by being less about place and more about outcomes. That is hard as concrete.